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Aimee Collins

In-flight Service Manager

I’m a people person and I love travel, which I think are two things you must be passionate about to work in this field and truly love it!

Air New Zealand takes people all over the world on amazing journeys everyday, to be a part of that, is something really special.

Where did your journey start?
My journey started in 2007 on the short haul network, flying across the Pacific and Tasman; I flew that route for 3 years.  I remember my first day like it was yesterday thinking to myself “What have I got myself into?”

5 years later and I’ve never looked back!   Flying got in my blood it’s something I can’t explain.  I’ve meet some of the best friends in my life flying the short haul network, were like family!

Where’s your journey taken you so far within Air New Zealand?
I’ve been flying for 5 years and they’ve been the best 5 years of my life.  During the first 3years with experience and personal development, I achieved the role of an in-flight service manager.

Looking back at the girl who was so unsure on her first day, I would have never contemplated being in a position like that.

Over the 3 year period I grew but also, passion for the flight attendant role grew inside me and such a position became natural to me.

I’ve been flying long haul for 2 years now and it’s the most amazing job, I feel so blessed to be able to travel to such awesome destinations and work with a bunch of really great people.

Still every time we land in a foreign port I get a little rush of excitement.  Being able to experience the long haul side of business has enabled me to keep growing, with learning new things everyday and sharing my experience as an Air New Zealander too.  Never a dull moment!

Where do you hope your journey will take you?
I’m hoping my journey will take me to a place where I can lead by example.  I love being a part of a team and throughout my 5 years with Air New Zealand, I have learnt key attributes to being a good leader.

It’s really a proud moment when you all step of the aircraft together, and you know that no matter what happened on the flight, that you all succeeded in making another amazing journey together, not just for passengers, but for each other too.

I think it’s important to never stop learning. One of the aspects that I really like is Air New Zealand embraces this and sets up opportunities for personal development, if you’re enthusiastic about this as well.

What Air New Zealand value do you feel you best represent and why?
Out of our four brand characteristics, I think I represent the BE YOURSELF attitude, for me I come to work because I enjoy it, flying is my passion. I think when you find something that you love doing it’s not hard to express that.  Your team and passengers want to see the real you… Not a robotic version

What’s the best story you’ve been able to tell after a day at work?
One story that sticks to mind is on a short haul flight NZ48/49 RAR-AKL

I was sent a note to say we were bringing a severe medical passenger back to New Zealand who had been in a scooter accident in Rarotonga and to contact the doctor, who would be in the koru lounge in Auckland waiting for me.

Upon meeting the doctor he briefed me on the severity of this passenger and informed me that the patient had extensive brain swelling and damage and there was a high possibility that he may not make the flight, especially at altitude.

There was no choice; we had to bring him back to New Zealand as we have the facility’s here that could save his life.  Our passenger needed neurosurgery.

After receiving this information I briefed the crew and off we flew to rescue our passenger.  It was a long and arduous night, though the crew were amazing, with open communication, keeping calm and professional throughout the night.

With an ambulance on arrival into Auckland our patient went to Hospital.  My crew were exhausted, but they did such a great job.

Following that flight, I received an email from the doctor.  He informed me that our patient the young man, was doing well, post 6 hours of neurosurgery and almost certainly would survive.

He then went onto thank us for doing such a great job during that flight, word for word stating “we were bloody marvellous”

I’ll always remember that flight and the feeling as we all disembarked the aircraft that morning, with a sense of fulfilment, and relief knowing that, with our airline, our passion and commitment to get a job done, we’ve helped save a young man’s life.

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