Guiding Principles

Air New Zealand is a unique business with strong commitments to New Zealand and loyalty to our people. We have a strong responsibility to ensure all we do is for the benefit of all New Zealanders.

We take such pride in our place in the world, our commitment to our people and customers, this is "our place" and we honour it well.

We serve all our customers with the belief that if we can make them smile or enjoy their day, it is such a privilege to us. We embrace diversity, knowing that in doing so; we will enrich and enhance not only our journey as a business but our customers' journey too.

The distinguishing features of an Air New Zealander are friendliness, empathy, humility, pride and resilience. Yet as unique as we are as individuals, regardless of our origin, we all share our pride in the Koru and what it stands for.

We celebrate our individuality and learn from each other's differences. Our respect for other cultures ensures Air New Zealand's advancement and competitive edge in business.

Our Vision

By creating a workplace where everyone is committed to our customers in a distinctively New Zealand way, we will enjoy superior industry returns and be the number one airline in every market we serve.

Our Guiding Principles

  • We will be the customers' airline of choice when travelling to, from and within New Zealand.
  • We will build competitive advantage in all of our businesses through the creativity and innovation of our people.
  • We will champion and promote New Zealand and its people, culture and business at home and overseas.
  • We will work together as a great team committed to the growth and vitality of our company and New Zealand.
  • Our workplaces will be fun, energising and where everyone can make a difference.
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