Is about being approachable, friendly and engaging. Treat customers personally, as individuals. Put people at ease, making them feel like they belong.
Is about being open, down to earth and relaxed. Being comfortable and confident enough to be yourself while having a bit of fun along the way.
Is about having a solutions focus when problems arise. A can-do, not a make-do attitude.
Proactively thinking about better or different ways of doing things. Actively helping customers, without needing to be asked.
Is about sharing the spirit of Air New Zealand, wherever we are in the world. Being part of a team that loves our place and our airline. Sharing our passions with our customers.