No other work group in Air New Zealand spends as much time with our customers as our Flight Attendants.
For them, the opportunity to make a difference to customers every single day is a huge motivator and opportunity.
When our customers recall truly great flight experiences, it is invariably the charm, humour and exceptional service that come to mind. While arriving on time, the ability to rest and enjoying outstanding New Zealand food and drink are all incredibly important, it is our uniquely Kiwi style of "informal elegance" that people talk about. Kiwis are renowned for modesty, but let’s be honest; our crews are among the best in the world at delivering this style of service.
To provide a performance like this requires a team of professionals with an uncompromising commitment to excellence. Strong problem solving skills, teamwork and the ultimate Kiwi "can-do" attitude are the attributes required to keep Air New Zealand operating at world class levels. We need resilient team players, with great personalities and a keen sense of humour to represent New Zealand with pride and passion.
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When a customer has a great experience on an Air New Zealand flight, we know that there’s a good chance they’ll come back to us. Our Flight Service Managers and Inflight Service Managers are driven to make it even better next time, helping to keep us right up there in reputation. They use their years of experience and innate understanding of the in-flight environment to redefine customer service.
Our Managers are important leaders. They know how to utilise the strengths of their team whilst helping them to improve. They read situations exceptionally well and are adept at solving problems quickly and effectively.
We need people who embody hard work, integrity and trust and will make a huge difference to crew and customers alike.
When it comes down to it - smiles count. Whether it's someone stepping off a flight, or the smile of an Air New Zealander who has just had their awesomeness confirmed by a happy customer, happiness is a big deal.
Cabin Crew Managers are key to this happiness. They are qualified business-minded people with the human touch and an innate understanding of how to build teams which deliver exceptional service.
If you're a people leader who others look to for inspiration, motivation and if you think you have what it takes to develop and mentor cabin crew then you will love being part of Air New Zealand.<iframe width="460" height="259" src="https://www.youtube.com/embed/pZ-8vw-IKYM" frameborder="0" allowfullscreen></iframe>