site

change

Support

We've put together these answers to commonly asked questions by people applying for jobs. Please read these to find the help you need.

Q. Who is SnapHire?

A. SnapHire is the company that provides the technology behind this careers site. We are not otherwise associated with this employer, and we do not handle their recruitment, so we cannot provide you with any information regarding their jobs or your applications. However we can help you with any technical difficulties you are having in applying for jobs using this site.

Q. How can I tell if my application was received?

A. Applying for a job using SnapHire is a quick, two-step process that starts when you click "Apply now" on a job. First you need to provide your personal details, such as name, address, resume (CV), and your profile, and then on a second web page you must confirm your application for the particular job, which may also require you to answer some job-specific questions. Only once both of these steps are completed will your application be complete and passed on to the employer. If for any reason (such as a temporary problem on the Internet or your own PC) the process is interrupted, then your application may not have been completed.

You can confirm, at any time, that your application was completed, by doing either of the following:

  • Check your email for a confirmation message that mentions the specific job that you applied for.
  • Log in to the site again using your email address and password, and click on "My applications" to see your applications.

If for any reason you find your application was not completed, then you can simply apply again - SnapHire will prevent you from applying for the same job more than once.

Q. What formats can I use for my resume (CV)?

A. You can upload your resume (CV) and other information such as covering letters (if requested) in any of the supported formats, which are:

  • .doc (Microsoft Word format)
  • .rtf (Rich Text Format, supported by Microsoft Word and other products)
  • .pdf (Adobe Acrobat format)
  • .txt (text format, supported by many products)

This site may also allow you to enter your resume directly into a text field, in which case you can just "cut and paste" it from any other document. Otherwise, if your resume is in another, unsupported format (for example, many new PCs come with Microsoft Works, which uses an unsupported format), then you will need to convert your resume into one of the formats above. Here is a typical way to do this that will work with many PC products:

  1. Open your resume for editing as usual, for example by clicking on it, and then select the entire contexts (for example, using "Edit -> Select all", or by dragging the mouse from top to bottom).
  2. Use "Edit -> Copy" to copy the contents to the clipboard.
  3. Now start the WordPad program (using "Start -> Programs -> Accessories -> WordPad").
  4. In WordPad, use "Edit -> Paste" to insert the contents of your resume.
  5. Save the WordPad document as an .rtf file (using "File -> Save as", and choosing the RTF format).
  6. Now your resume is in a supported format that you can upload to this jobs site.

Q. Why does nothing happen once I have entered my personal details?

A. After clicking "Apply now", and once you have provided all your personal details, including your resume (CV), you must click "Save and continue" to proceed to the next stage. Sometimes, at this point, the site may appear to hang, or simply do nothing.

This delay is due to the time that it takes to upload your resume from your own computer to this web site. Just how long you have to wait depends upon both the size of your resume file, and the speed of your Internet connection. If you have a large resume and are using a slow dial-up Internet connection, then the transfer may take a long time - many minutes. During this time the web page will appear to hang, though you should see signs, such as a spinning logo in the top right hand corner of your browser, showing that the transfer is actually underway.

If you still believe that the site is hanging, it is possible that this be the result of a failure on the Internet that interupted the transfer. If you believe this to be the case, then close and then re-open your browser, and then log in and try again. It is always safe to try and apply again for a job, as SnapHire will ensure that you can only apply once.

Q. Why is my resume (CV) or cover letter not being updated?

A. After using "browse" to choose your newly updated document, remember to go to the bottom of the page and then press "Save and continue" - that is the point at which your document gets uploaded.

Q. Why do I get the message "The file you submitted was too large. The file must be smaller than [maximum size]"?

A. There is a maximum size for documents such as resume (CV) files that you upload to this web site. Documents that are larger than this cannot be uploaded, as they are difficult to manage for the employer's recruitment team who will process your job application.

To reduce the size of your document, edit them and remove any large elements that take up space. Typically these will be large or complex images, or embedded objects such as sound files or presentations. Sometimes also, older version of programs such as Microsoft Word may waste space inside an apparently simple documents: you may be able to overcome this by cutting and pasting the entire contents of your resume into a new document.

To determine the size of your document on a PC, find it using Explorer, and then right click on it and view "Properties".

Q. I don't have a job code - what do I do now?

A. Job codes are the short codes that this employer uses when they place a job advertisement in a newspaper, so unless you are following a newspaper advertisement you won't have a job code. The job code helps you go straight to a specific job, however even if you don't have a job code, you can still find all the jobs on this site by using "Search jobs" (the actual search function may be labelled differently on this site).

Q. None of those answers helped me, so who can I call for help?

A. If none of the answers on this page helped you, then for further assistance with technical difficulties with this site you can email the SnapHire customer service team at candidatesupport@aotal.com, or call us on;

Candidate support: +64 9 9734601
Candidate support Aus: +61 2 80111817
+61 3 90990257
Hours: 9:00 and 17:00 NZT

PLEASE NOTE: We regret that, because we supply the technology powering this site and are not involved with the recruitment process itself, we are unable to help you with specific inquiries about the status of your job application(s).

I have a suggestion.

We strive to continuously review and improve our service to make it as easy as possible for you to use this site. If you have any suggestions for improving our service we'd like to hear from you. Please send your suggestion to candidatesupport@aotal.com.

Search Show all jobs
Location - Any
Expertise - Any
show advanced
It looks like you are using Internet Explorer 8 or older. To get the best experience using our website
we recommend that you upgrade to a newer version or use other web browsers such as Chrome or Firefox.