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Anna Tetevano, Travel Centre Manager


Tell us about your 'department': What does it do/Why work in this area?

I am the Manager for the Travel Centre in Rarotonga and have two staff under me. We handle all group bookings, ticketing and reservations and work closely with all our Travel Agents on the island. This is an interesting and challenging job. It's not like an office job where everything is structured daily. Every day something different happens. The workmates that I have help make the job enjoyable and I work with people who are an awesome bunch and very family orientated.

Where did your journey start?

My journey started on 15 Jan 1979 as a receptionist for the Airport Manager. During those days everything was manual and besides secretarial work for the Airport Manager, I was also involved in preparing all the flights. I typed up the passenger lists, crew declarations and prepared boarding passes. My roster was Monday to Friday 0800-1600 but I would also work flights if they were short and did "check in" and arrivals.

Where's your journey taken you so far within Air New Zealand?

While working with Airport Services, I also helped with reservations and at that time we only had a telex machine. Everything was handwritten, from tickets to reservations and they had a filing system to keep track of all the reservations. Reservations would manually do all their bookings and leave it in the tray and I volunteered to do all their telex messages. Through that, I learnt a lot about reservations and this started my interest. I was keen to move into reservations and when a vacancy became available, I applied and I'm still here today.

Where do you hope your journey will take you?

So many changes have taken place over the 33 years that I have worked for Air New Zealand. We have gone from a manual office to now just pressing a button! In position terms I have gone as far as I can here, but in this job there is always something new to learn everyday, so my goal is to keep learning and keep up with the on-going changes and do the best I can in my position positively.

What Air New Zealand value do you feel you best represent and why?

"Can do" and "Welcome as a friend". Due to the cultural environment that we work in we need to be customer focused.

What's the best story you've been able to tell after a day at work?

It's always a good feeling when you are able to turn a disaster holiday into a positive experience and to know you have made someone's dream holiday come true. I really enjoy working out travel options for people, saving them a few dollars and to see them smile when I can give them the best options available. Coming in after hours when there's an urgent matter and ensuring all goes well or trying to get passengers out after we get hit with cyclones. It is always great when others are being sincere and grateful for everything. I'm always happy when someone says thank you for a good deed. I also enjoy supporting our staff when they are going through difficult times and just being there for them and celebrating a good deed. These are just some of the things that make this job for me.

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