Upon graduation from Training, a Flight Attendant becomes a Flight Attendant Pacific Class whose main duties will be to provide inflight service to customers in the Pacific cabins of the aircraft. Inflight performance reviews are carried out regularly to ensure standards continue to be met. Flight Attendant Pacific Class can apply and will be selected on merit to operate as a Flight Attendant Premium Service. In this position a Flight Attendant is responsible for providing service to our Premium guests.
A Flight Service Manager is responsible for the overall service delivery as well as conducting performance reviews of the Flight Attendants. The Flight Service Manager is deputised and supported by an Inflight Service Co-ordinator.
Both these positions are selected from Flight Attendants who display a strong sense of customer service, leadership and business acumen.